WYM-ACC-vakyam · Enterprise Voice
Vakyam
vakyam - speech, the spoken sentence
Enterprise voice: dialers, CRM, and the lake, one platform.
Vakyam is Wayam's enterprise voice accelerator: one agent system that connects modern dialers, real-time CRM, and warehouse/lake systems with conversation intelligence end to end. It captures every interaction, guides agents live, scores quality on 100% of calls, and streams structured insight into the systems that run the business, so voice is no longer a silo.
60%
reduction in cost-to-serve
15-pt
NPS lift
4,000
agents supported
Problem
Voice stacks are fragmented: dialers, CRMs, and warehouses don't share a real-time intelligence layer, so agents and systems act late or not at all.
Outcome
A single voice offering that connects modern dialers to CRM and warehouse/lake systems in real time, with transcription, assist, QA, and streaming insight.
How it works
01
Connect the voice stack
Integrate dialers and CCaaS platforms so every inbound and outbound call enters the mesh live.
02
Understand in the moment
Transcription, intent, and sentiment run in real time with speaker separation and PII redaction.
03
Assist and escalate
Agents get next-best-action; at-risk conversations route before they churn.
04
Sync CRM and the lake
Structured insight writes back to CRM, warehouse, and lakehouse systems as the call unfolds.
Bill of materials
This pack composes catalog agents. Same IDs as the rest of the catalog.
Pack Architecture & Agent Composition Graph
10 Composed Agents- AGT-0100
Close Acceleration Agent
Finance
- AGT-0101
AP Invoice Processing Agent
Finance
- AGT-0102
AR Collections Agent
Finance
- AGT-0278
Natural Language to SQL Agent
Data and Analytics
- AGT-0279
Data Catalog Curation Agent
Data and Analytics
- AGT-0280
Data Quality Monitoring Agent
Data and Analytics
- AGT-0075
Service Deflection Agent
Service
- AGT-0076
Real-Time Agent Assist Agent
Service
Systems · SAP S/4HANA · Workday · Oracle NetSuite · Snowflake · SAP MCP · Dun and Bradstreet API · dbt · Monte Carlo
Modules
Dialer Integration
Native hooks into modern dialers and CCaaS so every call is live in the mesh.
Transcription
Accurate, real-time speech-to-text across channels.
Intent & Sentiment
Understand why customers call and how they feel.
Agent Assist
Live guidance and next-best-action during the call.
Quality Monitoring
Automated QA across 100% of interactions, not samples.
CRM & Lake Sync
Real-time write-back to CRM, warehouse, and lakehouse systems.
Use cases
High-Volume Customer Billing & Support Automation in Telecommunications
A tier-1 telecommunications operator handles over 500,000 monthly inbound calls regarding bill explanations, data top-ups, plan upgrades, and roaming activations.
Automated First Notice of Loss (FNOL) & Emergency Claim Intake in Insurance
A national property and casualty insurance carrier receives thousands of emergency policyholder calls during natural weather events.
Multilingual Order Tracking & Returns for Global E- Commerce
A multinational e-commerce marketplace servicing shoppers across North America, Europe, and Asia in 14 distinct languages.
Conversational Voice Banking & Fraud Alert Verification
A retail bank with 4 million active debit and credit cardholders operating 24/7 card fraud monitoring units.
Interactive Patient Appointment Scheduling for Healthcare Networks
A regional hospital system with 35 outpatient clinics handling 80,000 monthly doctor appointment bookings and rescheduling requests.
Outbound Payment Arrangement & Collections Automation
A consumer lending organization managing overdue personal loan accounts across early-stage debt buckets (1 to 30 days past due).