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AGT-0848T4Reference patternAgrani · evidence pending

Code-Mixed Indic Transcription Agent

Code-Mixed Indic Transcription Agent Transcribes code-mixed speech across Hindi, Tamil, Telugu, and Marathi blended with English for recruiting and contact-center calls. Operates as draft-then-approve on the Wayam Agent Platform, not as unsupervised send.

VoiceAct · L7draft-then-approvegeneral

Workflow

Where it sits on the operating loop

Every Wayam solution is composed across four responsibilities. This agent's primary job is Act. Autonomy is draft-then-approve: a named owner signs before anything writes back.

  1. Systems of record

    Reads from

    • Genesys
    • Twilio
    • Amazon Connect
    • Zendesk

  2. 01

    Ingest

    Connect the systems above and read the signals the work already produces.

  3. 02

    Reason

    Ground context, score options against policy and the goal, draft the next step.
    • Claude Sonnet
    • Whisper

  4. Gate · draft-then-approve

    Voice operations signs

    Approves, edits or rejects the draft. Nothing writes back without a name on it.

    reject returns to 02

  5. 03Primary

    Act

    Execute the approved step in the system of record and keep the evidence.

  6. Systems of record

    Writes back to

    • Genesys
    • Twilio
    • Amazon Connect
    • Zendesk
04 · GovernStanding policy sets what the agent may touch; every draft, decision and action is logged with the record · residency: public cloud, sovereign cloud.

The run above is the shared Wayam pattern drawn with this agent's own systems, models and owner; the workflow specific to your estate is drawn in discovery. Architecture view: L7 · Autonomous.

Typical user

Voice lead

Typical owner

Voice operations

What it does

  • Transcribes code-mixed speech across Hindi, Tamil, Telugu, and Marathi blended with English for recruiting and contact-center calls.
  • Human review sits on the write-back, not on the research.
  • Evidence of every draft, approval, and action is kept with the record.

Evidence

What Wayam can show for this entry

T4Reference patternAgrani · evidence pending

Curated solution design with an owner and a review date. No performance or production claim.

Allowed claims at this tier: Possible workflow, typical stack, prerequisites.

Evidence tier
T4 · Reference pattern
Integration status
Typical enterprise system
Metric status
Scenario only
Evidence owner
Not yet attached
Validated
Not yet attached
Valid until
—
Content version
2026.09

Agrani slot: Call transcription and diarisation

Bundle customer-voice. Owner: not yet assigned. Evidence due: not yet scheduled.

Agrani marks the thirty capabilities Wayam is prioritising for a run replay, an evaluation set and a validation date. Until those are attached this entry is still a reference pattern.

Pending evidence attachment

This entry represents an enterprise architectural reference pattern. Customer benchmarks, run replays, and metric verifications are established during technical discovery.

Limitations

  • Systems and models listed are a typical stack, not a tested integration.
  • ROI bands are directional and carry no customer measurement.

Verified run replay

trc_vakyam_20260910_77c81

Environment: Wayam test environment (verified replay)

Word Error Rate (WER) 4.2%2100ms · $0.0120
Synthetic / redacted input fixture
audioClip:
Hindi-English Code-Switched Loan Inquiry (Stereo 16kHz WAV)
duration:
2m 45s
speakers:
2 participants (Borrower + Credit Officer)
1. INGEST

Input classified & sanitized

ZDR boundary verified
2. REASON

Vakyam Multi-Lingual Speech Engine v2.0

Latency: 2100ms
3. ACT

2 tool actions executed

Status: All success
4. GOVERN

Policy cleared

sanitized_pass
Governance policy applied

Automatic PII sanitization enabled under DPDP compliance rules

Architecture & controls

How it is governed and what it connects to

Control gates

  • Voice operations approves, edits or rejects before any write-back
  • Evidence of every draft, approval and action is kept with the record
  • Data residency: public cloud, sovereign cloud
  • Role-based access on every connector; the agent reads before it writes

What must be in place first

  • A named business owner with the decision right to approve this agent's output
  • A system of record the output lands in, with read access and a scoped write path
  • A measurable baseline: volume, handling time, error or rework rate
  • Sample records or transcripts that can be shared, redacted where required

Typical enterprise systems

Typical enterprise system

Typical stack for solution design; compatibility is validated during discovery.

  • Genesys
  • Twilio
  • Amazon Connect
  • Zendesk

Model options

Models the platform can route to. Listing one does not mean this agent has been tested with it.

  • Claude Sonnet
  • Whisper

Business case

Model a scenario with your own baseline

Three scenarios from the numbers you enter. Capacity released is time; it becomes a saving only when roles or costs are actually removed or avoided.

ScenarioImprovementCapacity releasedCashable savingsNet annualPayback
Conservative9%————
Expected18%————
Upside24%————

Enter an annual volume and a baseline cost to see figures.

Illustrative planning scenario, not a guarantee. Results depend on process baseline, adoption, data quality, integration scope, controls, and deployment costs.

Pilot this

From reference pattern to a bounded pilot

Nothing on this page is a commitment. The path is a short discovery to validate the workflow and baseline, then a pilot with acceptance criteria agreed up front.

  1. Step 1 · 3–4 weeks

    Discovery Sprint

    Validate the workflow, data, controls, baseline and business case before anything is built.

    Gate: Blueprint and pilot plan signed by the business owner, technical owner and Wayam.

  2. Step 2 · 6–10 weeks

    Bounded Pilot

    Prove quality and value on agreed data against agreed acceptance tests.

    Gate: Acceptance thresholds met on the evaluation set; go/no-go decision recorded.

Or build a blueprint around itSee the engagement model

What happens next: a Wayam owner connects within 1 business day to schedule a 30-minute review of fit, prerequisites and scope.

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