Vakyam
vakyam - speech, the spoken sentence
Enterprise voice: dialers, CRM, and the lake, one platform.
Vakyam is Wayam's enterprise voice accelerator: one agent system that connects modern dialers, real-time CRM, and warehouse/lake systems with conversation intelligence end to end. It captures every interaction, guides agents live, scores quality on 100% of calls, and streams structured insight into the systems that run the business, so voice is no longer a silo.
Workflow
Problem
Voice stacks are fragmented: dialers, CRMs, and warehouses don't share a real-time intelligence layer, so agents and systems act late or not at all.
Outcome
A single voice offering that connects modern dialers to CRM and warehouse/lake systems in real time, with transcription, assist, QA, and streaming insight.
01
Connect the voice stack
Integrate dialers and CCaaS platforms so every inbound and outbound call enters the mesh live.
02
Understand in the moment
Transcription, intent, and sentiment run in real time with speaker separation and PII redaction.
03
Assist and escalate
Agents get next-best-action; at-risk conversations route before they churn.
04
Sync CRM and the lake
Structured insight writes back to CRM, warehouse, and lakehouse systems as the call unfolds.
Modules
Dialer Integration
Native hooks into modern dialers and CCaaS so every call is live in the mesh.
Transcription
Accurate, real-time speech-to-text across channels.
Intent & Sentiment
Understand why customers call and how they feel.
Agent Assist
Live guidance and next-best-action during the call.
Quality Monitoring
Automated QA across 100% of interactions, not samples.
CRM & Lake Sync
Real-time write-back to CRM, warehouse, and lakehouse systems.
Representative use cases
High-Volume Customer Billing & Support Automation in Telecommunications
A tier-1 telecommunications operator handles over 500,000 monthly inbound calls regarding bill explanations, data top-ups, plan upgrades, and roaming activations.
Automated First Notice of Loss (FNOL) & Emergency Claim Intake in Insurance
A national property and casualty insurance carrier receives thousands of emergency policyholder calls during natural weather events.
Multilingual Order Tracking & Returns for Global E- Commerce
A multinational e-commerce marketplace servicing shoppers across North America, Europe, and Asia in 14 distinct languages.
Conversational Voice Banking & Fraud Alert Verification
A retail bank with 4 million active debit and credit cardholders operating 24/7 card fraud monitoring units.
Interactive Patient Appointment Scheduling for Healthcare Networks
A regional hospital system with 35 outpatient clinics handling 80,000 monthly doctor appointment bookings and rescheduling requests.
Outbound Payment Arrangement & Collections Automation
A consumer lending organization managing overdue personal loan accounts across early-stage debt buckets (1 to 30 days past due).
Evidence
What Wayam can show for this entry
Curated solution design with an owner and a review date. No performance or production claim.
Allowed claims at this tier: Possible workflow, typical stack, prerequisites.
- Evidence tier
- T4 · Reference pattern
- Integration status
- Typical enterprise system
- Metric status
- Scenario only
- Evidence owner
- Not yet attached
- Validated
- Not yet attached
- Valid until
- —
- Content version
- 2026.09
Pending evidence attachment
This entry represents an enterprise architectural reference pattern. Customer benchmarks, run replays, and metric verifications are established during technical discovery.
Limitations
- Headline metrics are representative until a customer result is attached.
Representative metrics · Reference · scenario only
60%
reduction in cost-to-serve
15-pt
NPS lift
4,000
agents supported
These describe the intended outcome of the design. They are not measured customer results until a validated case is attached above.
Architecture & controls
Composed across the operating loop
Ingest
Connect the systems of record and read the signals the work already produces.
Covered by the platform
Reason
Ground context, score options against policy and the stated goal, draft the next step.
6 agent roles
Act
Execute an approved step in the system of record and keep the evidence.
2 agent roles
Govern
Set policy, gate consequential actions on a named approver, and audit what ran.
2 agent roles
Pack Architecture & Agent Composition Graph
10 Composed Agents- AGT-0082
Voice IVR Agent
Service
- AGT-0081
Conversation Summarization Agent
Service
- AGT-0102
AR Collections Agent
Finance
- AGT-0100
Close Acceleration Agent
Finance
- AGT-0101
AP Invoice Processing Agent
Finance
- AGT-0083
Multilingual Translation Agent
Service
- AGT-0606
Omnichannel Order Orchestration Agent
Retail
- AGT-0156
Returns and Reverse Logistics Agent
Logistics
Control gates
- A named approver on every consequential write-back
- Evidence and audit trail kept with every run
- Policy and compliance checks on retrieved context
Capability atoms
- voice-telephony
- system-connectors
- workflow-orchestration
- autonomous-execution
- policy-compliance
- evidence-audit-trail
Typical enterprise systems
Typical stack for solution design; compatibility is validated during discovery.
- Salesforce Service Cloud
- Zendesk
- Genesys
- ServiceNow ITSM
- SAP MCP
- Dun and Bradstreet API
- SAP S/4HANA
- Workday
Designed for
contact-centers, financial-services, technology
Business case
Model a Vakyam scenario with your own baseline
Three scenarios from the numbers you enter. Capacity released is time; it becomes a saving only when roles or costs are actually removed or avoided.
| Scenario | Improvement | Capacity released | Cashable savings | Net annual | Payback |
|---|---|---|---|---|---|
| Conservative | 9% | — | — | — | — |
| Expected | 18% | — | — | — | — |
| Upside | 24% | — | — | — | — |
Enter an annual volume and a baseline cost to see figures.
Illustrative planning scenario, not a guarantee. Results depend on process baseline, adoption, data quality, integration scope, controls, and deployment costs.
Pilot this
From solution design to a bounded pilot
Step 1 · 3–4 weeks
Discovery Sprint
Validate the workflow, data, controls, baseline and business case before anything is built.
Gate: Blueprint and pilot plan signed by the business owner, technical owner and Wayam.
Step 2 · 6–10 weeks
Bounded Pilot
Prove quality and value on agreed data against agreed acceptance tests.
Gate: Acceptance thresholds met on the evaluation set; go/no-go decision recorded.